Privacy Policy – LevelONE Coaching

1. Introduction

Welcome to LevelONE Coaching (“we,” “us,” “our”).
This Privacy Policy explains how we collect, use, and protect information obtained through our website, contact forms, and online communication channels.
By using our website, you agree to the terms outlined below.

2. Information We Collect

When you visit or interact with our website, we may collect the following information:

A. Personal Information (you provide directly):

Name, email address, phone number

Information provided through forms (e.g. inquiries, coaching applications)

Payment or billing details (processed securely by third parties)

Any messages, emails, or attachments you send to us

B. Automatically Collected Information:

IP address, browser type, and device information

Pages viewed, time spent on the site, and navigation behavior

Cookies, tracking pixels, and analytics data

C. Inferred Data:

Preferences or insights derived from how you use our website or respond to content

3. How We Use Your Information

We use the data we collect to:

Respond to inquiries and provide requested information

Deliver and improve our website, communications, and user experience

Process payments, when applicable

Send updates, newsletters, or promotional information (with the option to unsubscribe)

Understand website traffic, engagement, and effectiveness of content

Fulfil legal or regulatory obligations where required

We do not sell or rent personal information to third parties.

4. Legal Basis for Processing

We process your information under one or more of the following legal bases:

Your consent (e.g., when submitting a form)

Performance of a contract (e.g., providing services or responding to inquiries)

Compliance with applicable laws

Our legitimate interest in maintaining and improving website performance and communication

5. Data Retention

We retain personal information only as long as necessary for the purposes described here or as required by law. Data no longer needed is securely deleted or anonymized.

6. Sharing of Information

We may share limited data with:

Website hosting and analytics providers

Email and communication platforms

Payment processors

Legal or regulatory authorities, where required

All third parties are obligated to protect your data and use it only for the purposes we authorize.

7. Cookies and Analytics

We use cookies and analytics tools to improve our website experience.
You can control cookie settings in your browser at any time.

8. Your Rights

Depending on where you live, you may have rights to:

Access, update, or delete your data

Withdraw consent

Request data portability

Object to data processing

To exercise your rights, contact us at [email protected].

9. Complaint Procedure

If you have a privacy concern or complaint:

Email [email protected] with the subject “Privacy Complaint.”

Include your name, contact details, and a brief description of the issue.

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If unresolved, you may contact your local data protection authority.

10. Children’s Privacy

Our website is not intended for individuals under 18. We do not knowingly collect data from minors.

11. International Data Transfers

Your information may be processed in other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information in line with data protection laws.

12. Contact

For privacy inquiries, please contact:

📧 [email protected]
We aim to respond within 5 business days and resolve within 30 calendar days.